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Thank you for your interest in the WordGenius Publications. This list of questions and answers
are here to assist you with frequently asked questions.
Q: Are WordGenius products Windows 7 compatible?
A: All WordGenius products offered for sale on our Website are
Windows 7 compatible. All retail WordGenius products will be made Windows 7 compatible in due course. In the interim, if Winhelp is required to run the Dictionary's online help facility in a Windows 7 environment, please go to the Microsoft web site http://go.microsoft.com/fwlink/?LinkID=82148 and follow the instructions to download this patch.
Q: I tried to download a dictionary product and I didn't see the download dialog box. How can
I activate the download dialog box? I am using XP with SP2 installed.
A: When you have XP-Service Pack 2 installed on your PC, your may not see the download dialog box but instead you will see a strip appeared at the bottom of your Internet Explorer's
toolbar and it will read something like: To help protect your security, Internet Explorer blocked this site from downloading
files to your computer. Click here for options...
Actions to take: - click on the strip;
- click Download File...;
- click yes (if applicable);
- click either run or save.
Q: How long will it take to download a WordGenius product?
A: The Random House Webster's Unabridged Dictionary - WordGenius will take less than forty (40) minutes to download and
the Random House Webster's College Dictionary - WordGenius will take less than twenty (20) minutes
using a 56Kbit dial up connection, and much less time with a faster
connection.
Q: I have lost or damaged my (download) copy of WordGenius. How do I
replace it?
A: Open the web address https://www.ecompress.com/wppubdl.htm in
your web browser in order to download the publication again, entering
the relevant License Name and Authorisation Key provided when
you made the original purchase.
Q: The setup program informs me that my Authorisation Key is invalid.
A: Please ensure the Licence Name is entered precisely as shown on
screen (or on your Tax Invoice), and verify that the characters in your
Authorisation Key are of the form 0-9, A-F. If that still does not
work, please contact Eurofield Information Solutions Pty Ltd at:
euroinfo@eis.com.au.
Q: My WordGenius icon no longer appears when I load my Dictionary!
A: Select "Drag-on Icon On Top" from the File menu.
Q: I don't want the Dictionary loading whenever Windows boots. How can
I disable this but still be able to run the Dictionary?
A: Unselect the "Load at Windows Startup" option from the File menu.
Q: My question hasn't been answered, or I need to contact you.
A: Please email us at
euroinfo@eis.com.au with any queries. Other
contact details are available through the Contact Us page.
Q: What is the warranty period for a WordGenius product?
A: A WordGenius product is warranted for 90 days from date of purchase.
Q: What constitutes a proof of online purchase for a WordGenius product?
A: Please retain a copy of the email that includes your receipt and licence details, including transaction number, licence name and authorisation key--This is your proof of purchase and will be required for warranty purposes.
Q: What software do I require to make a WordGenius publication work?
A: None! All WordGenius publications come complete with their program built-in, and they are always compatible with the content.
Q: What software upgrades do I require for WordGenius to be able to continue to use existing publications?
A: None! All WordGenius publications are always compatible with their programs. Whilst EIS has a commitment to continually upgrade the software, these upgrades are applied to new publications when they are mastered.
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